Using and implementing the framework of the crucial conversation is an important aspect of being a self-differentiated leader. Self-differentiation involves taking ownership of your thoughts, feelings, values, intentions, and perspectives while allowing others to do the same without judgment or interference. Recognizing when emotionally charged situations require special care is critical to have healthy dialogue around complex topics instead of attempting power stances that can lead conversation astray from desired results. The Crucial Conversations methodology can help develop and lead a crucial conversation strategy within organizations by aiding the structuring of effective communication that gets results. It helps to create an environment where diverse viewpoints can be shared, difficult issues are discussed openly, disagreements are addressed with respect rather than hostility or avoidance, and parties work together cooperatively toward mutually-beneficial outcomes. Patterson et al., (2012) list seven principles to consider when having crucial conversations; they are as follows: 1. Start with heart 2. Learn to look 3. Make it safe 4. Master My Stories 5. State my path 6. Explore others' paths 7. Move to action. I often use these principles when having conversations in the classroom. When I think of some of the principles, like "start with heart" and "make it safe," I think of first forming relationships with my students so when it is time to have those crucial conversations, they work out in my favor as well as the students.
By establishing a crucial conversation framework, participants learn how their thinking affects their actions and those around them, leading to more productive problem-solving skills amongst one another while creating meaningful relationships through respectful dialogues.
References
Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2012). Crucial conversations: Tools for talking when stakes are high. New York: McGraw-Hill.